Customer Care Executive

Job Profile: Customer Care Executive

Job description

:

Responsibilities
· Manage large amounts of inbound and outbound calls in a timely manner
· Handle customer queries over Calls.
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our call center database in a comprehensible way
· Frequently attend up skilling sessions to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets
Requirements and skills
· A higher degree would be an advantage (pursuing not allowed)
· Previous experience in a customer support role would be of great advantage
· Strong phone and verbal communication skills along with active listening (English)
· Good written a...

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