Customer Care Executive

Hibiscus Monkey is a bootstrapped, science-backed D2C skincare brand built in Mumbai. We're a small, hands-on team of people who care deeply about what goes on skin — and about how customers experience every touchpoint with us. We crossed 100K Instagram followers this year, and we're growing fast. FY 26–27 is about scaling thoughtfully: new channels, new geographies, a bigger team — without losing what makes us real.

We don't have a playbook handed to us. We build ours as we go. If you find that exciting rather than unsettling, you'll fit right in.

The Role
Customer care at Hibiscus Monkey isn't a ticket-closing operation. It's brand-building through every conversation. You'll be the human voice of a brand that takes skincare seriously — handling queries, solving real problems, turning a frustrated buyer into a loyal one, and feeding back intelligence from customers that shapes how we grow.
You'll work across channels (WhatsApp, email, marketplace portals, DMs) ...

Ready to Apply?

Submit your application today and join our talented team at Hibiscus Monkey.

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