Customer Care Consultant - operation

• Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department.
•  Daily checks of customer (internal & external) order status (open orders).
• Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer.
• Manages loading dates or schedules partial loads for projects by coordinating with commercial team.
• Pushes relevant departments to take corrective actions and meet delivery promises.
• Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance.
• Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders.
• Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistic...

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