Customer Care Advocate

Job Title: Customer Care Advocate – Reimbursement Specialist
Job Description
The Customer Care Advocate – Reimbursement Specialist supports patients as they navigate complex insurance authorization processes for innovative medical technologies. This role combines prior authorization expertise, denial management, and consultative sales to drive successful patient outcomes through insurance approvals, appeals, or alternative funding solutions. You will manage complex reimbursement cases in a high-touch, collaborative environment and help influence patient decisions when insurance coverage is limited or denied.
Responsibilities

+ Guide patients through complex insurance authorization and reimbursement processes for medical technologies.

+ Manage prior authorization requests, including gathering and reviewing medical documentation and submitting complete, accurate cases to payers.

+ Handle insurance denials and appeals by reviewing payer decisions, ident...

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