Customer Care Advocate- Mexico

Regal Rexnord

📍 Apodaca, Nuevo Leon, Mexico 💼 Full time 🕒 Posted May 26, 2026

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Job Description

Role: Customer Care Advocate I
Position Summary: 
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS products.
Responsibilities:
Dedication to 80-20 overserve strategies
Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.
Responsible for building strong customer relationships and delivering customer-centric solutions
Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with o...
            

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Job Details

Location Apodaca, Nuevo Leon
Job Type Full time
Category Information and Record Clerks
Posted Date May 26, 2026
Application Deadline July 05, 2026