Customer Care Advocate

About This Role

The Customer Care Advocate is responsible for being part of a high-volume inbound Contact Center in which the advocate verifies and investigates patient insurance, estimates benefit coverage and out‑of‑pocket costs, and discusses patient responsibilities and/or payment options.

Typical daily responsibilities include answering inbound calls; providing benefit inquiries via phone and online portals; collecting information from customers; making outbound calls; documenting all activities in iRhythm’s customer support system; and resolving customer concerns related to products, services, enrollment, and account inquiries.

Key Responsibilities

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients or accounts
• Document in Salesforce all details surrounding patient’s healthcare benefit cover...

Ready to Apply?

Submit your application today and join our talented team at El Camino Health.