Customer Care Advisor

Customer Care Advisor | Manchester City Centre | £27,000 - £30,000 DOE

Hours: Monday - Friday, 9am - 5pm

Hybrid Working: 2 days office based, 3 days from home

We are currently recruiting on behalf of a fast‑growing fashion brand for an experienced Customer Care Advisor to join their expanding team.

This is an exciting opportunity to join a scaling e‑commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first‑class service and maintaining excellent customer satisfaction and Trustpilot reviews.

Key Responsibilities

• Managing all customer email enquiries in a professional and timely manner
• Handling refunds, returns and exchanges efficiently
• Resolving customer complaints with empathy and a solution‑focused approach
• Responding to delivery and order tracking enquiries
• Supporting customers th...

Ready to Apply?

Submit your application today and join our talented team at Zachary Daniels.