Customer Care Advisor

As a Customer Care Advisor, you’ll investigate and resolve customer complaints, working towards fair and balanced outcomes that meet both customer expectations and business requirements. You’ll manage a varied caseload and work closely with teams across the business to ensure a smooth and professional service.

Key Responsibilities

• Investigate and resolve customer complaints in line with regulatory and company requirements
• Handle a wide range of queries including damage, hire vehicles, repairs, and technical concerns
• Work with customers to reach fair and mutually agreeable resolutions
• Keep accurate and detailed records of customer interactions
• Manage and resolve complex or ongoing customer issues
• Issue refunds or compensation where appropriate
• Produce clear written responses and reports outlining complaint investigations
• Work collaboratively with teams across the business
• Ensure...

Ready to Apply?

Submit your application today and join our talented team at Auto Windscreens.