About you Education and qualification :
A minimum of bachelor’s degree from an accredited university (required)1 years of experience in Customer Service, Technical Support, or a related roleFresh graduates with excellent command over written or spoken English with technology background are welcome to applyIt would be great if you also have
Knowledge of publishing industry and/or library systemsKnowledge of writing a research paper and/or referencing toolsWhat would you be doing in this role
Handle customer enquiries via CRM (verbal and written), resolving product and service issues accurately, professionally, and within agreed SLAsDeliver exceptional customer experiences through a proactive, solution‑oriented “can‑do” approach and full ownership of assigned cases through resolutionDiagnose, replicate, and analyze customer‑reported issues to identify root causes, provide effective...