Customer Billing Adviser

We're looking for a supportive and customer-focused Customer Service Adviser to join our Credit Management team.

In this role, you'll support domestic and commercial customers who may be experiencing financial difficulties with their water and sewerage bills. Your empathy, problem-solving skills, and ability to build trust will help guide customers toward manageable solutions.

This is a full-time role, 37 hours per week, based in our Nailsea office. You will work Monday to Friday, between the hours of 8am and 6pm.

What you'll be doing:

• Customer-Focused Collections: Engage with customers via phone, email, and written correspondence to collect payments, negotiate tailored repayment plans, and take full ownership of each case through to resolution.
• Account Investigation: Proactively investigate non-paying accounts, including commercial customers, and work to resolve large outstanding balances with professionalism and care.
• ...

Ready to Apply?

Submit your application today and join our talented team at YTL UK.