Customer Assistance Specialist

As a , you will provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (, mail, fax, e-mail) and performs administrative responsibilities as needed.

What You'll Do:
•Provide high quality customer service to client customers including consumers, HCPs, and client personnel.
•Document interactions according to PPD and client guidelines. Identifies AEs events and PCs.
•Maintain knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
•Process medical information request (, fulfillment) via e-mail; fax and regular mail.
•Perform line checks and system verifications, and generate reports.
•Perform other duties as assigned.

Rquired Education and Exper...

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