Customer Advocacy Strategy & Planning Manager

Summary

Supports Subaru of America's Customer Advocacy Department (CAD) in setting strategy, shaping communications, and driving organizational excellence. Reports directly to the Vice President – Customer Advocacy and serves as a key member of the CAD leadership team. Leads strategic planning, oversees the Strategy and Communications functions, and ensures alignment across major enterprise initiatives while driving both near-term performance and long-term transformation.

Acts as the primary liaison between CAD and enterprise partners, including Information Technology and key cross-functional committees, ensuring alignment, visibility, and execution of strategic priorities.

Core Requirements of the Ideal Candidate

+ Must be able to get big things done

+ Be a strategic thinker

+ Have impeccable attention to detail and quality

+ Have strong project management skills

+ Understand data and how to us...

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