Customer Account Manager

RGBSI

📍 Wilson, North Carolina, United States 💼 Full-time 🕒 Posted July 04, 2026

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Job Description

Responsibilities:
Maintain prompt and professional communication with their assigned customer accounts, including weekly calls or status support.
Time/task management skills allowing for adaptability in a fast-paced environment.
Purchase order, product support agreement, & service agreement review.
Ready to Quote monitoring & Quote generation.
Quote approval & customer requirement communication (CAMs are the liaisons between our customers & Client).
Supporting the customer through the entire repair value-stream, including shipping.
Exchanges/ Advanced Exchanges as needed.
Managing Aging WIP (following MRO reminder and return as-is practices).
Supporting disputed invoice resolution.
Managing the ESD credibility of open customer orders.
Helping to maintain the daily metric goals associated with QH, RTQT, ESD Overdue and Upcoming ESD.
Administrative tasks associated wi...
            

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Job Details

Location Wilson, North Carolina
Job Type Full-time
Category Information and Record Clerks
Posted Date July 04, 2026
Application Deadline August 13, 2026