Customer Account Case Owner

Business Stream

📍 Edinburgh, Scotland, United Kingdom 💼 Full-time 🕒 Posted June 23, 2026

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Job Description

Job description:
About the role
As a Customer Account Case Owner, you will manage a portfolio of customer accounts, acting as a key point of contact to resolve queries and deliver a high standard of service. You’ll take ownership of issues from start to finish, ensuring timely resolution in line with agreed service levels.
Key responsibilities include:
Managing customer queries through to resolution
Building strong relationships with customers and colleagues
Monitoring performance against KPIs and deadlines
Identifying opportunities to improve service and add value
About you
You’re a customer-focused professional with strong communication and problem-solving skills. You take ownership, stay organised, and are confident managing multiple priorities.
You will bring:
Experience in a customer service or account management role
Excellent communication and relationshi...
            

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Job Details

Location Edinburgh, Scotland
Job Type Full-time
Category Information and Record Clerks
Posted Date June 23, 2026
Application Deadline August 02, 2026