CSR - Travel Account

Job Description

We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.



Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email

• Provide accurate information on travel services, bookings, schedules, and promotions

• Assist customers with flight, hotel, or package reservations

• Resolve questions or concerns professionally and efficiently

• Document all customer interactions and updates in the system

• Escalate complex travel-related issues to supervisors when needed

• Maintain service quality, productivity, and customer satisfaction metrics



Work Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Comprehensive paid training on travel se...

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