CSR Representative

Description
Customer Service Representative Job Description
Payrate: 19/Hr
Shifts: Monday-Friday, all day shifts – hours will be communicated by OPM
Holiday Pay
PTO (Paid Time Off) Accrual
Opportunity to apply to work from home at 90 days on assignment
Compliance: Drug Screen, Back ground Check
• This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
• Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.
• Performs account maintenance, including account changes, adjustments, and statement requests
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Prepares reports including CSR Daily Activity report and cash out report
• Demonstrate the a...

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