CSR (Non-Voice)

Job Description

We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.



Key Responsibilities:

Respond to customer inquiries via chat, email, or messaging platforms

Provide accurate information on products, services, or account details

Resolve questions or concerns professionally and efficiently

Document all interactions and updates in the system

Escalate complex issues to supervisors when necessary

Meet quality, productivity, and customer satisfaction metrics



Work Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Full paid training on non-voice processes and company systems



What You’ll Gain:

Hands-on experience in non-voice custome...

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