CSR

HCM Nexus Consulting

📍 Makati, Metro Manila, Philippines 💼 Full-time 🕒 Posted June 05, 2026

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Job Description

Overview:
We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to established procedures. This is a great opportunity for individuals with strong communication skills and a passion for delivering excellent service.
Key Responsibilities:

Respond to customer inquiries regarding products, services, and account-specific programs.
Resolve issues, de-escalate dissatisfied clients, and escalate calls when necessary.
Track and document call-related details for auditing and reporting purposes.
Provide feedback on call issues related to downtime, system errors, or training needs.
Maintain and update customer information in company systems.
Assist with credit card authorizations and processing as needed.
Suppo...
            

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Job Details

Location Makati, Metro Manila
Job Type Full-time
Category Information and Record Clerks
Posted Date June 05, 2026
Application Deadline July 15, 2026