CSE - D - Call Center

Job Title: CSE - D - Call Center

• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA's). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives customer calls in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

In this role, you will:

• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level
• Relationship building would be the focus of the role with an approach to improve on existing servic...

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