CSC Nights Team Leader

Job Description

Job Title: Customer Service Team Leader

Contract Type: Fixed term for up to 12 months

Salary: £39,912.07 (£43,869.98 after 12 months successful performance) plus 10% night allowance

Working Hours: 35 hours per week, full time

Working Pattern: 4 nights out of 7 on a rotational basis. 10pm – 8am

Location: Liverpool, Speke

Role Overview

We are looking for a Customer Service Team Leader to provide strong, values‑led operational leadership, ensuring a resilient support structure within the Customer Service Centre. You will lead and develop a multidisciplinary team delivering a high‑quality, right‑first‑time, customer‑focused 24/7 omni‑channel service to internal and external customers, driving inclusivity, responsiveness and continuous improvement. You will take accountability for team performance, leading coaching, motivation and development, while ensur...

Ready to Apply?

Submit your application today and join our talented team at Riverside.