CS Specialist (Mandarin)

What you'll do

• Attend to all inquiries/issues from global customers through multiple supported channels, e.g. email, LiveChat, etc.
• Handle customer's complaints and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and stored in the designated location.
• Liaise with both internal & external teams to handle complaints and feedback related to our products and services, e.g. website, platforms, etc.
• Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers.
• Escalate any queries or unresolved matters that are unable to complete within the agreed procedure to line manager or higher, as per the operational escalation matrix.

What you'll need

• SPM or Diploma or Degree in any related field.
• Minimum 1 year of experience related to customer ser...

Ready to Apply?

Submit your application today and join our talented team at Bitget.