CRM Program Lead for Commercial Banking

Lead a pivotal CRM transformation program in Commercial Banking. This role focuses on strategic delivery using platforms like Salesforce Financial Services Cloud or Microsoft Dynamics.

We are looking for an experienced CRM Program Lead to drive comprehensive program execution. This position requires over a decade of CRM delivery experience, adept in steering enterprise implementations. The ideal candidate will engage with cross-functional teams to align technology solutions with business objectives while ensuring effective stakeholder communication.

Key Responsibilities: • Manage CRM program roadmap and execution aligning with business goals • Oversee the full program lifecycle: planning, design, and support • Collaborate with stakeholders to define CRM requirements and optimize processes • Implement Salesforce FSC or Microsoft Dynamics solutions • Drive governance and risk management throughout the program

Requirements: • 10–15 years in CRM program delivery ...

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