CRM & CX Assistant, Travel Retail Asia (Contract)

Hermès

📍 Hong Kong, Hong Kong, Hong Kong 💼 Part time 🕒 Posted July 03, 2026

Apply Now Similar Jobs

Job Description

Main Responsibilities:
CRM Database Maintenance
Account merging and data clearance to improve data quality of the database.
Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality.
CRM Activations
Adapt the group segmentations to the local strategic needs, focus on the targeted segments and coordinate corresponding action plans.
Execute CRM activation plans to improve recruitment, retention and loyalty rate, measure effectiveness and follow up plans.
Clienteling Activities
Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting.
CRM Analysis and Reporting
Prepare and present monthly CRM dashboard to the stores and to the management.
Produce ad hoc CRM reports including customer trends, focused métiers, targeted customer se...
            

Ready to Apply?

Submit your application today and join our talented team at Hermès.

Submit Application

Job Details

Location Hong Kong, Hong Kong
Job Type Part time
Category Business Operations Specialists
Posted Date July 03, 2026
Application Deadline August 12, 2026