Crm & customer experience lead

BLKBRD SHOEMAKER
📍 agra, uttar pradesh, India 💼 Full-time 🕒 Posted June 15, 2026

Job Description

At BLKBRD, we don't see CRM as support.
We see it as revenue.

Every sizing conversation.
Every leather discussion.
Every follow-up message.
It's an opportunity to build trust, and close.

We're looking for someone who can own our entire customer communication engine end-to-end.

What You'll Actually Do

Turn inbound conversations into conversions Build structured follow-up systems (no lazy pipelines) Improve lead → order conversion rate Increase repeat purchases Manage and train a small CRM team Set response standards and hold the bar high Treat Whats App, DMs, and email like sales channels, not inboxes

You will work directly with founders and build this function properly.

Who This Is For

You think in numbers, not tickets You believe follow-up is where money is made You can write confidently and professionally You understand premium positioning (no discount-driven selling) You've led or want to lead a small team

If you'v...

Ready to Apply?

Submit your application today and join our talented team at BLKBRD SHOEMAKER.

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Job Details

  • Location agra, uttar pradesh
  • Job Type Full-time
  • Category Other-General
  • Posted Date June 15, 2026
  • Application Deadline July 25, 2026