CRM Consultant - Dynamics 365

We are seeking a talented Dynamics 365 CRM Consultant to join our Brussels-based team. You will work closely with clients to understand their customer engagement needs, design and implement Dynamics 365 CRM solutions, and ensure smooth adoption of the platform. This role combines functional expertise, business process understanding, and strong client-facing skills.

• Collaborate with clients to analyze business requirements and translate them into Dynamics 365 CRM solutions.
  

• Configure and customize Dynamics 365 entities, forms, workflows, and business rules.
  

• Design and deliver CRM solutions that optimize sales, customer service, and marketing processes.
  

• Lead workshops, demonstrations, and user training sessions.
  

• Integrate Dynamics 365 CRM with other Microsoft and third-party applications.
  

• Ensure data quality, governance, and system securi...