CRM Ccass Admin

Tata Consultancy Services
📍 Bengaluru, Karnataka, India 💼 Full-time 🕒 Posted June 05, 2026

Job Description

  • Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.


  • Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).


  • Working knowledge of Custom API design and integration best practices.


  • Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).


  • Experience in Copilot Studio chatbot designing


  • Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).


  • Excellent problem-solving, stakeholder management, and documentation skills.

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Job Details

  • Location Bengaluru, Karnataka
  • Job Type Full-time
  • Category Information and Record Clerks
  • Posted Date June 05, 2026
  • Application Deadline July 15, 2026