CRM Business Analyst

Experian

📍 Heredia, Heredia Province, Costa Rica 💼 Full-time 🕒 Posted July 04, 2026

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Job Description

Job Description
Guide the use and configuration of Salesforce, CPQ, and DocuSign for North America Sales and Operations. Build expertise in these tools to increase adoption, strengthen best practices, and resolve issues quickly. Partner with Global CRM, Sales, Operations, Pricing, and Product teams to keep systems aligned with our needs and allow faster, regionally motivated responses to market demands. You will lead best practice documentation and user guidance to help teams work smarter.
Responsibilities:
Strengthen users' knowledge of Salesforce, Salesforce CPQ, and DocuSign to improve adoption and support
Create and communicate best practice guidance for user communities
Translate requirements from Product Marketing, Strategic Pricing, and Sales Operations into CPQ solutions
Support Salesforce, CPQ, and DocuSign users by troubleshooting issues and strengthening best practices
Build CPQ updates, including product ad...
            

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Job Details

Location Heredia, Heredia Province
Job Type Full-time
Category Business Operations Specialists
Posted Date July 04, 2026
Application Deadline August 13, 2026