CRM and Strategy Support Lead

Epiroc
📍 Boksburg, Gauteng, South Africa 💼 Full-time 🕒 Posted June 29, 2026

Job Description

Mission

:


Design and develop data visualization dashboards and reports that provide clear visibility into customer service operational performance across the Southern Africa region.
  • Develop dashboards and reports to track service delivery efficiency from order entry to delivery

  • Design and maintain real‑time dashboards and reports that enable proactive tracking of open and overdue customer orders across all locations.

  • Develop dashboards and reports that track open RFQs, unprocessed orders, and customer complaints, providing visibility into trends, ageing, and turnaround times

  • Support TTM initiatives by aligning Salesforce CRM reporting and dashboard development with strategic business priorities, enabling visibility into pipeline performance, customer trends, and execution against regional objectives.

  • Drive and guide users on Strategic Plans in Salesforce by providing support, tracking progress, and promoting ali...
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    Job Details

    • Location Boksburg, Gauteng
    • Job Type Full-time
    • Category Business Operations Specialists
    • Posted Date June 29, 2026
    • Application Deadline August 08, 2026