Critical Incidents Co-Ordinator

ISS

📍 West Midlands, England, United Kingdom 💼 Fixed Term Contract 🕒 Posted June 29, 2026

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Job Description

Job Description
You will handle incoming Incidents, monitor shared mailboxes, allocate job requests to engineers or subcontractors, and keep all associated systems updated, driving incidents to conclusion.
 
 Building effective working relationships with both the client, sub contractors, key account management and internal service teams is essential, along with ensuring clear communication and timely escalation where necessary.
Key Responsibilities
Receive, log and process client requests and helpdesk requests in line with contractual requirements.
Accurately translate client issues into FM/engineering actions and allocate to the appropriate resource.
Monitor shared mailboxes and respond to requests within agreed timeframes.
Manage work orders via CAFM systems (e.g. Maximo).
Liaise with subcontractors to schedule attendance.
Maintain accurate records and documentation.
 Provide admini...
            

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Job Details

Location West Midlands, England
Job Type Fixed Term Contract
Category Information and Record Clerks
Posted Date June 29, 2026
Application Deadline August 08, 2026