Crisis Services Clinical Operations Manager

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

SUMMARY STATEMENT OF POSITION:
The Clinical Operations Manager is responsible for the day-to-day operational (not clinical) oversight of mobile crisis dispatch and resource coordination. This role ensures effective supervision of dispatchers, alignment of staffing and scheduling across dispatch and clinical teams, and adherence to documentation standards that support high-quality, timely crisis response. Working in close partnership with Workforce Management and the Director, the...

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