Crisis Hotline Supervisor

SUMMARY STATEMENT OF POSITION:

The Supervisor oversees staff within the Crisis Services program, providing supervision, performance management, and professional development. This role manages the full employee lifecycle, from onboarding to retention. The Supervisor delivers structured supervision, conducts performance evaluations, and ensures accountability through coaching and feedback. They also monitor policy compliance, support ongoing training, and uphold clinical and operational standards to sustain a high-performing, mission-driven team.

PRIMARY DUTIES:

• Provide real-time coaching, supervision, and escalation support while maintaining direct service coverage as needed or when requested.
• Deliver individual and group supervision, ongoing performance feedback, targeted coaching to support staff growth and retention, and complete annual performance evaluation for all assigned staff.
• Deliver ...

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