Crisis and Resilience Caseworker

Key Work Areas And Tasks

• Interview clients using sensitive, empowering questions to allow them to explain their problem(s) and empower them to set their own priorities.
• Deliver deep, high-quality advice on complex welfare benefits, housing, and income maximisation.
• Help clients explore options so they can make informed financial decisions.
• Act on behalf of clients via phone, email, letters, and third-party negotiations.
• Ensure that all work conforms to the organisation’s Office Manual and the Advice Quality standard and other funding requirements, as appropriate.
• Maintain accurate case records that meet strict quality and funding standards.

Training & Professional Growth

• Complete mandatory generalist and benefits advice training.
• Keep up to date with changing laws, policies and advice procedures.
• Actively manage your own professional development and learning, incl...

Ready to Apply?

Submit your application today and join our talented team at Citizens Advice.