Credit Controller

Duties and responsibilities

• Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on overdue accounts.
• Follow up on overdue invoices by telephone, email and letter within agreed timescales. Maintain accurate records of all follow up activities in the Reminder System and Billing System.
• Ensuring personal targets are achieved within specified target times.
• Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
• Coordinate with other parties to rectify problems that cause the delay of payment. Escalate any dispute or payment problem to respective sales personnel without delay. Resolve customers' complaints in billing discrepancy within 3 working days.
• Identify changes in ...

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