Credit Card and Personal Loan Executive

Job Summary
This role will be responsible for calling pre-existing customers from the assigned portfolio to strengthen relationships and increase Annual Net Receivables of Credit cards. Assist clients with queries, perform needs analysis, suggest solutions.
Key Responsibilities
Ensure that all relevant processes carried out adheres to Department Operating Instructions.
Ensure productivity levels and performance are maintained as per defined targets.
Communicate effectively with customers using approved scripts to maintain and protect the bank's reputation and sales integrity.
Prepare and submit daily call reports timely on available tools.
Ensure data protection, customer confidentiality, and no sales miscommitment at all times.
Adhere to specified audit checklists and confirm zero tolerance for discrepancies.
Live the bank's values by treating customers fairly and maintaining call quality and discipline.
Skills And Experience
MS office, can ...

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