Costumer Quality Engineer

GKN Automotive

📍 Villagrán, Guanajuato, Mexico 💼 Full time 🕒 Posted June 14, 2026

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Job Description

Role Purpose
Act as the main point of contact for customers regarding quality requirements and performance. The role collaborates across functions and sites to drive continuous improvement aligned with customer expectations.
Key Responsibilities (Resumen)
Act as the voice of the customer within the organization
Manage customer complaints and claims, ensuring timely resolution
Monitor customer scorecards, KPIs, and satisfaction metrics
Lead problem-solving activities (8D, A3, Red X, Six Sigma, 
Coordinate customer audits and compliance with standards and requirements
Maintain and update customer portals (B2B) and requirements
Develop and execute quality improvement plans (roadmaps)
Ensure alignment between customer expectations and internal reporting
Lead escalations and communication between plant and customer
Strengt...
            

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Job Details

Location Villagrán, Guanajuato
Job Type Full time
Category Engineers
Posted Date June 14, 2026
Application Deadline July 24, 2026