Control Room Supervisor

Overview

Sandwell Metropolitan Borough Council is seeking a confident, customer-focused team player to support the Manager with the day-to-day operational management of Public Space CCTV and Concierge services delivered from Sandwell Councils CCTV Control Room.

Responsibilities

• Supervise and monitor the performance of Control Room Operators against targets to ensure the effective delivery of the CCTV and Concierge service.
• Operate and monitor current and future Control Room systems, ensuring full compliance with relevant operating procedures, legislation, and codes of practice.
• Liaise with and exchange intelligence with the Police, Environmental Protection Officers, Sandwell Council Officers, and other enforcement agencies; actively promoting effective partnership working to ensure targeted and appropriate system use.

Working pattern and salary

The role operates on a rotational pattern of four early and four l...

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