Content Strategist

What You Bring

• Attention to detail
• High level strategic thinking
• Strong writing skills
• Experience monitoring and reporting on usability metrics
• ZD/general help center experience (organization, administration, and updating)
• Strong collaborative spirit in working with other teams (Engineering, product, data, etc.)

What You Will Do

• Acting as a customer experience architect, this role designs and optimizes the end-to-end self‑service journey—across help center content, automation, support entry points, and tooling—to enable customers to resolve issues quickly, accurately, and independently
• Own and implement a long‑term strategy for organizing and administering our Help Center, ensuring that self‑service is a core driver of efficiency, quality, and overall customer experience
  • Update regularly with new product updates and announcements, and work with our EPDA team to upd...

Ready to Apply?

Submit your application today and join our talented team at Scribd, Inc..