Contact Ctr Rep - Scheduler

Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

and professional manner.

Accurately documenting all calls using the appropriate computer systems.

Following up on any unresolved queries and completing any call back requests in a timely manner.

Providing advice, information and solutions to all customers.

To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

campaign you are assigned to work.

Working to achievable targets within a strong team orientated environment.

To adhere to quality scripts and to maintain a high level of quality scores.

Ability to adapt to new changes in a fast pace environment.

To represent the organization in a positive and professional way at all times.

Display a positive attitude and high level of commitment.

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