Contact Centre - Customer Services Associate

25.2 hours per week, 52.14 weeks per year, Fixed Term until 31 October 2026 Please note, that although a base building has been given, post holders will be required to work from other buildings within the neighbourhood. Customer and Community Services are looking to recruit a Customer Service Assistant. This is a public facing role which involves communicating with customers face to face, on the phone or by email. The post holder will work as a member of a customer focussed team delivering a range of tasks and services in our Libraries, Community Centres and Partnership Centres including: Blue Badges, concessionary travel applications, issue and receive council forms/paperwork) Carrying out a wide range of tasks within our libraries including processing book stock, shelving books, creating displays, supporting reading initiatives, clerical work Issuing cash vouchers via our CRM system to customers entitled to a monetary pay out Providing basic IT support to customers Reception duties H...

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