Contact Centre Coordinator

Job Level: Contact Centre Coordinator/Trainer

Organization Summary

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long‑term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness .

Role Summary

Reporting to the Team Lead, Contact Centre Operations, the Contact Centre Coordinator is responsible for coordinating and assisting with the activities necessary for effective delivery of CMHA Edmonton’s contact centre programs, ensuring service users receive the highest qual...

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