Contact Center Trainer

Job Description
Position Summary Responsible for the facilitation of training for Patient Access Center’s schedulers and referral agents. This includes new hire onboarding, core skills, customer experience, call flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and creates and delivers a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. Essential Functions  Facilitates New Team Member Training program, onboarding, continuous education, and additional training initiatives, as assigned.  Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.  Continuously monitors Patient Access Center call flow, core skills, and workflows to ensure accurate patient registration, appointment scheduling, and call handling in alignment with established qua...

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