Contact Center Order entry associate- Fabrications

**Job Summary**

Responsible for beginning, mediating, and completing the Fabrications order process.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.
+ Processes the concessions portion of team’s returns and serves as second tier support for escalated returns to ensure final resolution.
+ Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing
+ Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).
+ Provides support for strategic projects.
+ Serves as point of contact for departmental escalation email group.
+ Assists with system testing for departmental product updates.
+ Performs other duties as assigned.

**Nature and Scope**

+ Refers complex, unusual problems t...

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