Contact Center Manager

Join a fast-growing healthcare contact center with clear KPIs, real ownership, and long-term growth.

Role Snapshot

• Role: Contact Center Manager
• Location/Type: Cali, Colombia • Full-time • Onsite
• Pay: 7,500,000 COP/month
• Schedule: 10:00 AM – 7:00 PM Colombia time
• Days Off: 2 rotating days weekly. Weekend availability required.

Lead a high-volume bilingual contact center supporting US healthcare operations. Own team performance, coaching, scheduling, and KPI improvement without layers of slow approvals.

What you’ll do

• Lead 30+ agents and team leads daily
• Improve conversion rates, QA scores, and schedule adherence
• Run coaching sessions, 1:1s, and performance plans
• Monitor queues and staffing in real time
• Build reports using Excel and Google Sheets
• Ha...

Ready to Apply?

Submit your application today and join our talented team at Urrly.