Contact Center AI - TPM

Job Description
Own the end to end delivery of multiple concurrent technical programs, ensuring initiatives are well planned, funded, and delivered on schedule
• Develop and maintain integrated program roadmaps aligned to business and technology objectives
• Lead cross functional planning and execution across engineering, product, infrastructure, and business teams
• Coordinate milestones, dependencies, risks, and resource needs across multiple teams and workstreams
• Establish operating rhythms including status reporting, executive readouts, risk reviews, and stakeholder communications
• Own program budgets, forecasts, and financial reporting with a focus on transparency and accountability
• Provide clear, timely communication to senior leadership to support informed decision making and issue escalation
• Partner with senior leaders to align teams around shared goals and measurable outcomes
• Continuously identify and implement improvements to delivery proce...

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