Job Description
Pay Range: $18.50 - $22.58
The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.
The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.
Education and Experience:
+ High School Diploma or GED required
+ Associates Degree preferred
+ Customer service experience preferred
Skills and Abilities:
+ Strong Communication s...
The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.
The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.
Education and Experience:
+ High School Diploma or GED required
+ Associates Degree preferred
+ Customer service experience preferred
Skills and Abilities:
+ Strong Communication s...
Ready to Apply?
Submit your application today and join our talented team at NBT Bank.
Submit ApplicationJob Details
- Location Norwich, NY
- Job Type Full-time
- Category other-general
- Posted Date June 29, 2026
- Application Deadline July 03, 2026