Consumer QA QC Associate

Description

The Collections & Recovery QC Analyst is an experienced Quality Control professional who operates independently, applies strong analytical judgment, and contributes meaningfully to QC program effectiveness. This role goes beyond execution to include data analysis, insight generation, procedure ownership, risk support, and leadership through expertise. Analysts influence outcomes, support decision‑making, and serve as a trusted partner to leadership, business lines, Risk, and Audit.

Key Responsibilities

Quality Control Execution & Expertise

+ Perform QC testing independently across multiple controls or as a subject matter expert (SME) in a defined area

+ Apply procedures accurately, locate and reference documentation appropriately, and ensure adherence to established standards

+ Demonstrate deep control knowledge and system understanding

+ Identify when results, controls, or data do not align with ex...

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