Consumer Experience Representative

La-Z-Boy Incorporated

📍 Monroe, Michigan, United States 💼 Full time 🕒 Posted June 07, 2026

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Job Description

Description
 :KEY RESPONSIBILITIES:
Provide professional and courteous support to customers through phone calls and email with ability to provide information confidently and accurately (including but not limited to):
Requests for product information and part/fabric availability
Requests for service with ability to determine appropriateness for virtual visit verses in-home service.
Track and provide status of past due and/or shipped part orders.
Possess a deep understanding and ability to discuss various warranties for the full La-Z-Boy product line.
Review and process resolve tech reports with the ability to recognize if additional attention or follow up is required, escalating as necessary.
Defuse customer situations, works closely with co-workers and supervisors to resolve customer issues.
Make decisions on appropriateness of discounting or waiving service fees.
Maintain accurate and ...
            

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Job Details

Location Monroe, Michigan
Job Type Full time
Category Information and Record Clerks
Posted Date June 07, 2026
Application Deadline July 17, 2026