Consumer Care Representative

Neptune
📍 Durban, KwaZulu-Natal, South Africa 💼 Full-time 🕒 Posted June 26, 2026

Job Description

Functional Capabilities:



  • Consumer Complaint Handling and Resolution

  • Customer Service and Communication

  • Quality Incident Investigation Support

  • Complaint Trend Analysis and Reporting

  • Quality Data Capture and Case Management

  • Stakeholder Coordination (Internal and External)

  • CRM System Proficiency

  • Regulatory and Brand Compliance

  • Product Knowledge and Quality Insight

  • Documentation and Record Management

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Job Details

  • Location Durban, KwaZulu-Natal
  • Job Type Full-time
  • Category Sales Representatives, Wholesale and Manufacturing
  • Posted Date June 26, 2026
  • Application Deadline August 05, 2026