Consumer Advocacy Representative (Spanish Bilingual)

Job Summary:


The Consumer Advocacy Representative role is responsible for safeguarding consumer rights as defined by the Fair Credit Reporting Act. These responsibilities include, but are not limited to, facilitating disclosures, educating consumers about their reports, and initiating as well as resolving disputes. The position requires effective communication with consumers through inbound calls—while ensuring timely and accurate resolution of all concerns.
Accountabilities:


+ First point of contact for consumers via telephone

+ Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.

+ Provide disclosures to consumers.

+ Assist consumers in filing disputes for all products.

+ Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.

+ Research dispute requests to ensure disputes are accurate and war...

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