Job Description
ROLE AND RESPONSIBILITIESROLE AND RESPONSIBILITIES:
Primary contact point for end users via phone/Chat/self-service tickets. Qualify and Open tickets for remediation of events. Triage Tickets to respective teams. Regular update and follow up on tickets in the queue Follow up tickets till closure. Ability to manage a variety of technically complicated tasks effectively Experience in Remote support and troubleshooting skills. Understanding of Basics Hardware accessories / devices and peripherals Should be flexible for rotational shifts Excellent oral and written communications skills Exposure in practicing ITIL standards for Infrastructure management QUALIFICATIONS AND EDUCATION REQUIREMENTS:
A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology ITIL V4 Foundation training or certificati...